Careers >> Office Support Specialist
Office Support Specialist
Title:Office Support Specialist
Position Type:Full-time
Pay Grade:Grade 2 - Hourly $14.68 - $21.70, starting wage DOQ
Closing Date:09/14/2020

In order to be consider for this job, you must take and pass an examination within MN Merit, which is offered online. Click to apply, Link to MN Merit System application center.

Job Summary

To perform moderately difficult office support assignments requiring knowledge of agency programs, procedures and practices, and to serve as liaison between the general public and agency staff.


Supervision Received

Employees working in this job class work under general supervision and usually receive some instruction with respect to details of most assignments, but are free to develop their own work sequences within established procedures, methods, and policies.


Supervision Exercised

No formal supervisory authority.


Essential Functions

This position description is not intended to be all-inclusive. Employee may perform other essential and nonessential functions as assigned or apparent to meet the ongoing needs of the department and organization. Regular attendance and punctuality are essential requirements of this position.


  1. Provides courteous, high quality service to the public by asking questions to determine client needs and then directing clients to the appropriate staff member, department or meeting or by diffusing and redirecting belligerent clients before hostility escalates.
  2. Greets and assists clients in proper completion of forms and applications based on knowledge of agency programs, policies and procedures, and gathers personal medical identification numbers and electronic benefit transfer cards after identity verification.
  3. Communicates information to the public or interdepartmental representatives in situations where good judgment and correct interpretation of departmental policies and regulations are required.
  4. Photocopies reports, forms, correspondence, and other agency documents.
  5. Operates multi line telephones, directing calls, taking accurate messages, and providing agency program information and community resource information to callers.
  6. Sorts, screens, prioritizes and distributes incoming mail, interagency correspondence and court documents and collects, prepares and delivers outgoing mail in a timely manner.
  7. Composes, types, and edits correspondence, memos, forms, reports, and other documents from rough drafts or dictation, proofing for accuracy, completeness, and compliance with applicable regulations using knowledge of procedures to determine the correct format.
  8. Creates and maintains filing system, performs data entry, and maintains computer database files.
  9. Sorts, files, purges and scans agency records and case files in accordance with state and federal mandates and agency procedures. Pulls files for other staff upon request.
  10. Operates all office equipment: computers, typewriters, dictation system, scanning system, calculators, photocopiers, fax machines, postage machines, laminators, and multi-phone lines.
  11. Troubleshoots staff problems and issues with computer programs, equipment, and agency policy/ procedures.
  12. Takes meeting minutes and prepares and enters statistical data such as charts, tables, and graphs from written, typed or verbal instructions.
  13. Creates newsletters, brochures, and other printed materials using desktop publishing software.
  14. Assembles informational packets, ordering and updating forms and brochures for all divisions, maintaining adequate inventory.
  15. Attends training and meetings as needed.
  16. Performs other related duties as assigned or apparent.


Minimum Qualifications

Must be eligible for appointment by the MN Merit System.


Administrative Support Diploma or college coursework in administrative support applications, business English, business communications, typing, Microsoft Office software, or closely related field, plus one or more years of general clerical experience.


Valid Minnesota driver’s license or access to reliable transportation for infrequent travel that may be required for off-site training or other job-related activities. Employment reference checks and a criminal background check will be performed as part of the pre-employment process.


Must have the ability to focus and work productively despite frequent interruptions.


Knowledge, Skills, and Abilities Required

Knowledge of:

  1. County and departmental policies, procedures, and practices.
  2. Federal, State, and local laws, rules, and regulations relevant to the work performed in this position.
  3. Business English, spelling, grammar and punctuation.
  4. Basic math.
  5. Agency programs, procedures and policies.
  6. General office practices and equipment.
  7. Special computer software.
  8. Record keeping systems in order to maintain administrative and fiscal data and to prepare reports.
  9. Other community resources sufficient to be able to refer clients when needed.
  10. County customer service objectives and strategies.
  11. Proper telephone technique, office and online etiquette.
  12. Current technology and trends in the clerical field.


Skill in:

  1. Communication and interpersonal skills as applied to interaction with supervisors, staff, and the general public sufficient to exchange or convey information and to receive work direction.
  2. Typing correspondence, preparing a quality product in a timely fashion and in a wide variety of typing layouts and formats.
  3. Accessing and utilizing data from a computerized record keeping system.
  4. Communicating effectively with a wide variety of individuals representing diverse cultures and backgrounds and to function calmly in challenging situations that require a high degree of sensitivity, tact and diplomacy.
  5. Typing skill sufficient to complete 35 net words per minute without errors.


Ability to:

  1. Present a positive attitude in the workplace, promote a spirit of teamwork and cooperation, and be able to treat others with respect, honesty, and consideration.
  2. Operate a variety of office machines.
  3. Understand and apply oral and written instructions.
  4. Organize and prioritize one's own work.
  5. Use human relations skills to positively interact with and to work constructively with clients and other employees.
  6. Do sustained typing accurately at a satisfactory rate of speed.
  7. Maintain the confidentiality of non-public information according to laws, rules and policies.
  8. Organize information into written documents and reports.
  9. Multi-task and prioritize client needs to ensure a smooth work flow to rest of staff.
  10. Select appropriate financial worker by determining type of income and household size through direct questioning or retrieving information from the database.
  11. Communicate effectively, both orally and in writing.
  12. Assess the client's immediate needs and ensure client's receipt of needed services and to exercise appropriate judgment in answering questions and releasing information and to analyze and project consequences of decisions and/or recommendations.


Language Skills

Intermediate Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Reasoning Skills

Intermediate Skills – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Computer Skills

To perform this job successfully, an individual should be proficient at using assigned software which may include:


County Payroll Software E-time, Webfusion, Microsoft Word, Excel, Outlook, Access, Publisher, MAXIS, MMIS, SSIS, EDocs, PHAT, MEC2, SIR, PRISM, CATCH3, HuBERT, Application Extender (Scanning system), Internet and other job-related software.


Ability to Travel

Infrequent travel may be required for trainings and meetings in and out of Aitkin County.


For the Public Health Office Support Specialist, travel is required to various WIC clinics and immunization and flu clinics throughout Aitkin County.



To perform the job successfully, an individual should consistently demonstrate the following competencies (definitions attached or available upon request):


Ethics, attendance/punctuality, safety and security, dependability, analytical, design, problem solving, project management, technical skills, customer service, interpersonal skills, oral communication, written communication, teamwork, leadership, cost consciousness, diversity, organizational support, judgment, motivation, planning/organizing, professionalism, quality, quantity, adaptability, initiative, and innovation.


Work Environment

The noise level in the work environment is usually moderate. Work is performed in an office setting with noise and activity. Requires the ability to be flexible and tolerate numerous interruptions while maintaining a pleasant, personable demeanor.


Equipment and Tools

Computer, copier, fax, telephone system, printer, 10-key calculator, shredder, scanner, laminator, emergency weather-alert radios, and other job-related equipment.


County-owned vehicles and personal vehicle (requires proof of insurance on file).


Physical Activities/Requirements

Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, carrying, use of fingers, grasping, talking, hearing, seeing, and repetitive motions. Must have the ability to lift and/or carry boxes and children weighing up to 50 pounds.


While performing the duties of this job, the employee performs light work, exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.


Working safety is a condition of employment. Aitkin County is a drug-free workplace.



The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this job classification. This is not an exhaustive list of all duties and responsibilities. Aitkin County reserves the right to amend and change responsibilities to meet organizational needs as necessary. This job description does not constitute an employment agreement between the employer and employee.


Reasonable Accommodation Notice

The County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.






Our Vision: We strive to be a county of safe, vibrant communities that place value on good stewardship of local resources.

Our Mission: Aitkin County’s mission is to provide outstanding service in a fiscally responsible manner through innovation and collaboration with respect for all.

Our Core Values: Collaboration, Innovation, Integrity, People-Focused, Professionalism


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