| Title: | Temporary FT Network/Application Support Specialist |
|---|---|
| ID: | 1084 |
| Position Type: | Full-time |
| Pay Grade: | Grade 7 - DOQ |
| Closing Date: | Open Until Filled |
Job Summary
To monitor network computer system activities, operate, maintain, and repair computer equipment, and to ensure that all computer systems are up-to-date. To provide technical assistance to users, respond to user error messages and requests, and provide resolutions in a timely manner.
This is the lead troubleshooting position in the IT Department, requiring advanced knowledge, providing 1st and 2nd level support for the computer systems, as well as providing backup to the other computer specialist positions. This position covers a wide variety of areas including network, servers, workstations, printers, hardware and software installations, other peripheral devices, application support, and user training.
Supervision Received
Employees working in this job class work under general supervision and usually receive some instruction with respect to details of most assignments, but are free to develop their own work sequences within established procedures, methods, and policies. They are often physically removed from their supervisor and are only subject to periodic supervisory checks.
Supervision Exercised
No formal supervisory authority.
Essential Functions
This position description is not intended to be all-inclusive. Employee may perform other essential and nonessential functions as assigned or apparent to meet the ongoing needs of the department and organization. Regular attendance is an essential requirement of this position.
1. Supports County specialty systems including: E-911 systems, Vesta911, 911 CAD mapping, Enfors database system, finger print machine, jail phone system, Jail Door lock, camera control systems, video conferencing, video manager, AS/400, CAMA, SSIS, BlueZone, and RtVision customized databases.
2. Performs network administration tasks including creations, deletions, maintenance of user network accounts, email accounts, assignment of rights to users, groups and shared files, file restore, and network printers installation and configuration.
3. Responds to user error messages and requests, and provides technical support for mobile communication devices, desktop/laptop computer hardware and software, and software applications, as well as specialized internal information systems.
4. Installs, replaces, and configures servers, personal computers, printers, monitors, keyboards, mouse, and other peripheral devices; and implements OS, hardware/software, applications, web, and any other computer related updates.
5. Acts as liaison between end-users, vendors, and State Office network and technical support staff to resolve hardware and software problems, and implement updates when necessary.
6. Assists user in audio and video editing, and creating CD and DVD copies.
7. Conducts one-on-one training in form design with Word, Infopath, Acrobat, and Access Database creation; assists users in the proper operation and use of personal computer, peripheral devices, and software applications.
8. Identifies, troubleshoots, and resolves technology related problems and determines whether problems are due to hardware, software, or end-user issues.
9. Assists AS/400 users
10. Provides support for digital voice and video recording. Works with the County, State, Local Police or general public on encoding issues to ensure access to the recordings.
11. Assists with the VOIP telephone and voicemail systems as needed, runs communication cable and installs associated connecting hardware.
12. Performs County Website updates and assists with design changes.
13. Performs AS/400 and file servers system backup, and transfers backup data to off-site storage.
14. Attends training and meetings as needed.
15. Performs other related duties as assigned or apparent.
Minimum Qualifications
Associate’s degree in Computer Information Technology or a closely related field, plus three or more years experience performing day to day troubleshooting of systems, upgrading and repair, and supporting end user technologies in an organizational setting; or equivalent combination of education and experience sufficient to perform the essential duties of the position.
Valid Minnesota driver’s license required. Employment reference checks and a criminal background check will be performed as part of the pre-employment process.
Must be willing to work flexible hours and weekends when required for projects and/or Sheriff’s Office 24/7 coverage issues.
Knowledge, Skills, and Abilities Required
Knowledge of:
2. Working knowledge of PC Servers, networking equipment, AS/400, including hardware installation, and understanding the relationship between switches, routers, hubs, patch panels and nodes.
3. Principles of computer operating systems, peripheral compatibility, software installation, and the capabilities and limitation of hardware and software; computer practices and procedures; and the emerging trends of Information System Technology and its development.
4. Working knowledge of DNS, RDP, VPN, Group Policy, Windows Operating systems, Windows based applications, virtual machine, mobile devices, web design, and the principles of customer service.
Skill in:
2. Typing skill sufficient to complete 40 net words per minute without errors.
3. Reading, writing, and speaking English proficiently.
4. Effectively organizing and prioritizing workload.
5. Use of power and hand tools.
6. Setting up and managing Windows Servers, workstations, DNS, TCP/IP, DHCP, and WINS services.
7. Managing and configuring Windows security, sharing, patches, and group policies, etc.
8. Defining problems, troubleshooting, configuring, and providing resolutions with connectivity issues.
9. Diagnosing and fixing Trojan, Spyware, Adware, Worm, Malware, and Virus problems.
10. Experience and understanding of routers, firewalls, and terminal services.
11. Proficient data entry, use of spreadsheets, word processing, making presentations, database management, web design applications, Adobe Acrobat, and the ability to assist users with these applications.
Ability to:
2. Maintain strict data privacy and confidentiality as required.
3. Multi-task and work under pressure in a sometimes demanding environment.
4. Travel to off-site locations and work in excess of standard hours when necessary.
5. Identify, diagnose, document computer malfunction causes and provide solutions.
6. Think logically, analyze and interpret problems, and take the appropriate action to correct problems.
7. Organize and provide direction for both technical staff and user personnel using good oral and written communication, research, and time management skills.
8. Demonstrate good judgment and maintain a good work ethic.
9. Learn principles of new types of peripheral equipment and software applications commonly used with computer systems.
Language Skills
High Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
High Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Skills
High Skills – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should be proficient at using the following software.
County Financial System (IFS), County Payroll Software, E-time, Webfusion, Microsoft Word, Excel, Outlook, Publisher, Access, PowerPoint, SQL, HTML, XML, scripting, Microsoft Windows OS's and AS/400, DOS, Text editor, Disk storage/defrag, Anti-virus, backup, Barracuda Backup, Bitdefender, Law Enforcement software - Odyssey, APS, Taser X26, Jail and Dispatch software - Central Square, , CAD, , HTML Coding, Adobe Acrobat, and more. Requires ability to evaluate and utilize all types of software with minimal or no formal training.
Ability to Travel
Travel required for trainings and meetings in and out of Aitkin County and to non-campus locations, including the License Office, Land Shop, Highway Department, and Long Lake Conservation Center.
Competencies
To perform the job successfully, an individual should consistently demonstrate the following competencies (definitions attached or available upon request):
Ethics, attendance/punctuality, safety and security, dependability, analytical, design, problem solving, project management, technical skills, customer service, interpersonal skills, oral communication, written communication, teamwork, change management, leadership, quality management, business acumen, cost consciousness, diversity, organizational support, judgment, motivation, planning/organizing, professionalism, quality, quantity, adaptability, initiative, strategic thinking, and innovation.
Work Environment
The noise level in the work environment is usually moderate.
Equipment and Tools
Computer, copier, fax, telephone, cell phone, remote access equipment, printer, shredder, power tools, hand tools, measuring and metering devices, emergency weather-alert system, county-owned vehicles, and personal vehicle (requires proof of insurance on file).
Physical Activities/Requirements
Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, carrying, use of fingers, grasping, talking, hearing, seeing, and repetitive motions. Must have the ability to lift and/or carry up to 40 pounds.
While performing the duties of this job, the employee performs light to medium work, exerting up to 40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Working safety is a condition of employment. Aitkin County is a drug-free and alcohol-free workplace.
Disclaimer
The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this job classification. This is not an exhaustive list of all duties and responsibilities. Aitkin County reserves the right to amend and change responsibilities to meet organizational needs as necessary. This job description does not constitute an employment agreement between the employer and employee.
Reasonable Accommodation Notice
The County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
01/25/2022
Our Vision: We strive to be a county of safe, vibrant communities that place value on good stewardship of local resources.
Our Mission: Aitkin County’s mission is to provide outstanding service in a fiscally responsible manner through innovation and collaboration with respect for all.
Our Core Values: Collaboration, Innovation, Integrity, People-Focused, Professionalism
