Job Summary

To design, plan and maintain the voice and data network infrastructure and to maintain a working knowledge of industry standard best practices, including testing and maintaining the security of the networks. This position is second in command in the IT Department and is responsible for resolving the most difficult technical issues.

 

Supervision Received

Employees working in this job class work under general direction and are usually in charge of an organizational unit. They plan and carry out assignments with considerable independence, and have some latitude in developing procedures and methods. They report to a superior by occasional conferences to discuss work progress or problems requiring upper advisement.

 

Supervision Exercised

Serves as a work leader to department staff which includes assigning tasks and monitoring progress and work flow, checking work for timeliness and correctness, and providing input into supervisor’s actions.

 

Essential Functions

This position description is not intended to be all-inclusive. Employee may perform other essential and nonessential functions as assigned or apparent to meet the ongoing needs of the department and organization. Regular attendance is an essential requirement of this position.

 

1. Trouble-shoots the data/voice networks to ensure reliability, including desktop hardware and all elements of the network infrastructure.
2. Administers county domains and Active Directory services.
3. Researches industry standards to design, maintain, and implement secure and reliable networks.
4. Tests and strengthens network security as required.
5. Responds to network security incidents.
6. Assigns tasks to computer specialists in troubleshooting network and computer systems, and monitors progress and work flow.
7. Trouble-shoots escalated computer and software issues.

 

8. Evaluates new hardware, software, and procedures to ensure compatibility and functionality with existing systems.
9. Interprets software and hardware needs of the county departments and communicate those needs effectively to other agencies and vendors.
10. Stays current with technology trends, best practices, and legislative requirements.
11. Recommends procedures to other county units to improve their workflow processes.
12. Attends training and meetings as needed.
13. Performs other related duties as assigned or apparent.

 

Minimum Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field, plus three or more years related experience that includes designing, planning and maintaining voice and data network infrastructure, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.

 

Valid Minnesota driver’s license required. Employment reference checks and a criminal background check will be performed as part of the pre-employment process.

 

Must be willing to work flexible hours and weekends when required for projects and/or Sheriff’s Office 24/7 coverage issues.

 

Knowledge, Skills, and Abilities Required

 

Knowledge of:

1. County and departmental policies, procedures, and practices.
2. Network design concepts.
3. Practical network security concepts and techniques.
4. Server operations, cabling techniques, and effective troubleshooting procedures and techniques.
5. Telecommunication devices - types, function, operations.

 

Skill in:

1. Communication and interpersonal skills as applied to interaction with staff sufficient to exchange or convey information and to receive work direction.
2. Typing skill sufficient to complete 30 net words per minute without errors.
3. Reading, writing, and speaking English proficiently.
4. Effectively organizing and prioritizing workload.
5. Use of power and hand tools.

 

Ability to:

1. Present a positive attitude in the workplace, promote a spirit of teamwork and cooperation, and be able to treat co-workers, supervisor, and staff with respect, honesty, and consideration.
2. Maintain strict data privacy and confidentiality as required.
3. Multi-task and work under pressure in a sometimes demanding environment.
4. Travel to off-site locations and work in excess of standard hours when necessary.
5. Troubleshoot and repair devices and systems by testing and interpreting symptoms.
6. Use clear communication to assure understanding of complex issues by non-technical personnel.

 

Language Skills

High Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills

High Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

Reasoning Skills

Very High Skills - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

Computer Skills

To perform this job successfully, an individual should be proficient at using the following software.

 

County Payroll Software, E-time, Microsoft Word, Excel, Outlook, Publisher, Access, PowerPoint,

Cisco IOS, Microsoft Windows OS's, Toshiba Strata OS System Software,

Utility Software - FTP, Telnet, SSH, Audio/video editing, BarracudaWare Data Backup and Recovery Software, and more. Requires ability to evaluate and utilize all types of software with minimal or no formal training.

 

Ability to Travel

Travel required for trainings and meetings in and out of Aitkin County and to non-campus locations, including the License Office, Land Shop, Highway Department, and Long Lake Conservation Center.

 

Competencies

To perform the job successfully, an individual should consistently demonstrate the following competencies (definitions attached or available upon request):

 

Ethics, attendance/punctuality, safety and security, dependability, analytical, design, problem solving, project management, technical skills, customer service, interpersonal skills, oral communication, written communication, teamwork, change management, delegation, leadership, quality management, business acumen, cost consciousness, diversity, organizational support, judgment, motivation, planning/organizing, professionalism, quality, quantity, adaptability, initiative, strategic thinking, innovation, and crisis management.

 

Work Environment

The noise level in the work environment is usually quiet to moderate.

 

Equipment and Tools

Computer, copier, fax, telephone, cell phone, remote access equipment, printer, shredder, power tools, hand tools, measuring and metering devices, emergency weather-alert system, county-owned vehicles, and personal vehicle (requires proof of insurance on file).

 

Physical Activities/Requirements

Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, carrying, use of fingers, grasping, talking, hearing, seeing, and repetitive motions. Must have the ability to lift and/or carry up to 40 pounds.

 

While performing the duties of this job, the employee performs light to medium work, exerting up to 40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

 

Working safely is a condition of employment. Aitkin County is a drug-free workplace.

 

Disclaimer

The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this job classification. This is not an exhaustive list of all duties and responsibilities. Aitkin County reserves the right to amend and change responsibilities to meet organizational needs as necessary. This job description does not constitute an employment agreement between the employer and employee.

 

Reasonable Accommodation Notice

The County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

 

05/13/2014

 

 

Our Vision: We strive to be a county of safe, vibrant communities that place value on good stewardship of local resources.

Our Mission: Aitkin County’s mission is to provide outstanding service in a fiscally responsible manner through innovation and collaboration with respect for all.

Our Core Values: Collaboration, Innovation, Integrity, People-Focused, Professionalism